Resources - Business-to-Business Internet Marketing
| DM News [ http://www.dmnews.com/ ] |
| Multichannel Merchant [ http://www.multichannelmerchant.com ] |
| Target Marketing/Who’s Mailing What [ http://www.targetonline.com/ ] |
| DIRECT MAGAZINE [ http://www.directmag.com ] |
| The Business Marketing Association Website [ http://www.marketing.org/ ] |
| The Direct Marketing Association [ http://www.the-dma.org ] |
| Trade Show Exhibitors Association Web Site [ http://www.tsea.org/ ] |
| The eCommerce Guidebook [ http://www.online-commerce.com/ ] |
| SMART MONEY [ http://www.smartmoney.com ] |
News - Business-to-Business Internet Marketing
| BtoB: The Magazine for Marketing Strategists [ http://www.btobonline.com ] |
| Business to Business Magazine [ http://www.ecommercetimes.com/ ] |
| Entrepreneur Magazine [ http://www.ecompany.com/ ] |
Protected: Welcome - Business-to-Business Internet Marketing Companion Site
Business-to-Business Internet Marketing, Fifth Edition
Business-to-Business
Internet Marketing,
Fifth Edition
Susan K. Jones
$34.95 US/Canada
Paperback book
355 pages
ISBN 978-1-931644-69-3
November 2008
Companion Web site
Seven Proven Strategies for Increasing Profits through Internet Direct Marketing
This book shows you how to effectively apply proven direct marketing principles to the booming world of business-to-business Internet marketing—today’s fastest growing segment of online commerce. This practical yet forward-thinking blueprint for success is packed with examples and real world advice. You’ll learn—step-by-step—seven proven strategies for increasing profits by direct marketing to businesses over the Internet. This new fifth edition has been updated with the latest case studies, Web site references, Internet use statistics, and other developments in the online business-to-business world.
Included with the book is your personal password necessary for accessing the companion Website which provides up-to-the-minute Internet marketing news, expanded information, and
other helpful online marketing resources. This book/Website combination is unbeatable!
“The book provides an indispensable tool for the business marketer.”
—Jerry I. Reitman, executive vice president (retired), The Leo Burnett Company, and author of Beyond 2000; The Future of Direct Marketing
“Thank heaven for Susan K. Jones… This new edition provides not only the latest tools and techniques in the fast-changing world of b-to-b Internet marketing, and plenty of new case examples, but also one of the best overviews of b-to-b marketing strategy available”
—Ruth P. Stevens, president, eMarketing Strategy and adjunct professor, Columbia Business School
“This book is the best resource I have found for developing a strategy and the tactics to move your marketing plan to the leading edge.”
—Mike Suman, owner of 47 patents, and CEO of Product and Market Development, LLC
“Business-to-Business Internet Marketing is a comprehensive how-to manual that is a must-read for both experienced and new direct and interactive marketers. Practitioners will learn how to integrate Internet marketing into the overall marketing mix, and how to educate key management to gain their full understanding and support of the Internet opportunity.”
—Ted Spiegel, Professor of Integrated Marketing Communications, Northwestern University and President, Spiegel Marketing Associates
“Susan K. Jones continues to provide effective instruction on how to capitalize on the business-to-business Internet opportunity through her insightful, step-by-step approach and analysis of best practices for establishing and implementing a sound Internet marketing strategy.”
—Ed Bjorncrantz, President - Bjorncrantz & Associates
“This book is hard-wired to a sign that says “Hey, Look at Me! – I’m open for Business!”
—Rick Hatkowski, Account Manager, CBS Outdoor
Susan K. Jones is a tenured, full professor of marketing at Ferris State University in Big Rapids, MI and the principal of Susan K. Jones & Associates. Ms. Jones teaches direct marketing, e-commerce marketing, advertising, and business-to-business classes at Ferris State. Professor Jones has authored or co-authored more than 25 books, including Creative Strategy in Direct and Interactive Marketing, Business-to-Business Internet Marketing, and The IMC Handbook: Readings and Cases in Integrated Marketing Communications. She has been honored by the Direct Marketing Educational Foundation, the Chicago Association of Direct Marketing, the West Michigan American Marketing Association, the John Caples International Awards, Ferris State University, and Northwestern University with prestigious awards both as an educator and as a practitioner.
Entry - Business-to-Business Internet Marketing
This the the entry page of the companion Website for the book Business-to-Business Internet Marketing by Susan K. Jones.
To gain access, you will will need the password provided in the front matter of the book.
If you don’t have a copy yet, click here to learn more about the book and place your order. When you order do we will immediately email you the password so you will gain instant access to this companion Web site. Then you can explore this resource while your book is on the way.
101 Internet Businesses You Can Start From Home, Third Edition
Over 17,000 copies sold!


101 Internet Businesses
You Can Start From Home,
Third Edition
Susan Sweeney
$29.95 US
Paperback Book
335 pages
ISBN 978-1-931644-67-9
November 2008
Companion Web site
Live the New American Dream!
If you want to break away from rigid schedules, unappreciative bosses, and soul-sapping commutes, this book is for you. Today’s Internet offers the golden business opportunities of our lifetime. Running your own e-business from home is the new American dream. But what kinds of Internet businesses work? Which one fits my needs and interests? How do I get started? You will learn the answers to these questions and countless others in the freshly updated third edition of this popular book.
101 Internet Businesses You Can Start From Home starts by helping you look inward and define what’s important to you (e.g., time with family, flexible schedule, money, part time vs. full time, risk level, etc.). This leads into an overview of how online business works followed by profiles of
101 proven Internet business ideas which will fuel your entrepreneurial thinking and help you choose just the right Internet business for you. Best-selling author Susan Sweeney has built her own successful Internet businesses and helped hundreds of others succeed online. She knows what you need to know, and in this book she shares many things that are vital to your success.
Each book comes with a password that enables you to enter the companion Website. This site is filled with the latest Internet business news, expanded information, and additional online resources of interest to Internet entrepreneurs. Buy this book and start planning today!
Industry expert Susan Sweeney has built her own successful Internet businesses and helped hundreds of others succeed online. She knows what you need to know, and in this book she shares many things that are vital to your success. Each book comes with a password that enables you to enter the companion Web site. This site is filled with the latest Internet business news, expanded information, and additional online resources of interest to Internet entrepreneurs. Buy this book and start planning today!
“Great resource on starting a home-based Internet business. It is filled with lots of great tips on selecting the business that is right for you, building your site, e-Business model selection and getting lots of visitors to your Web site.”
—Tony Sasso, http://Novanemedia.com
“101 Internet Businesses You Can Start From Home is an excellent resource for anyone wanting to start an Internet based business. It not only includes many business ideas but also includes great information on building a top-notch Website and generating lots of traffic to it. Read it! I give it a 10!”
—Dr. Harvey Silverstein, Concentrics Communications
“I love this book! It will get you started on your successful home-based business in no time…”
—Maurice Muise Gemma Group, http://www.gemmagroup.com
Susan Sweeney, CA, CSP, HoF is an internationally recognized Internet marketing expert, consultant, and speaker. She is the author of eight Internet marketing books including 101 Ways to Promote Your Website, 3G Marketing on the Internet and The e-business Formula for Success. Susan is the founder and owner of eLearningU.com, an online learning portal that offers courses on every subject imaginable related to business. She developed the popular two-day Internet Marketing Boot Camp in addition to webinars, seminars on CD, Internet marketing training programs, and e-books related to Internet marketing. Besides being a well-known author, Susan is a CA (Chartered Accountant) and a CSP (Certified Speaking Professional) and has been inducted into the Canadian Speaking Hall of Fame (HoF). She is a frequent speaker on Internet marketing at many conferences, corporate seminars, workshops, and events. Susan lives in Waverley, Nova Scotia, and Ft. Myers, Florida.
WebSphere Revolution
WebSphere Revolution
Jim Hoskins
$29.95 US
Hardcover book
52 pages
ISBN 978-1-931644-76-1
October 2008
Get the fascinating and often surprising inside story behind the development of IBM WebSphere.
IBM WebSphere is a powerful suite of middleware that is central to IBM’s success in the software industry…but this book is not about that.
WebSphere Revolution is about the human story behind the development of WebSphere. It provides a rare inside look at the inner workings of IBM and the software industry that has never been shared before. It’s a story about courageous customers, dedicated business partners, the efforts of over 6,000 IBM developers, and new models of software development. It’s a story about the surprising decisions of IBM executives, marketing brilliance, and bold bets placed in a world of dynamic technology trends. But most importantly, it’s a story about the capacity of the human heart to innovate and achieve.
Come with us and relive the human roller coaster ride that resulted in one of the world’s most powerful and recognizable brands—WebSphere.
Jim Hoskins has been involved with computer technology design, implementation, and education for over 25 years. He is the author of many articles and books covering a wide range of technology and Internet business topics. Jim spent a decade with IBM designing computer systems and directly helping businesses of all sizes design and implement real-world solutions. He is the author/editor of the popular Exploring IBM series which has sold over 350,000 copies in 12 languages. Jim has a degree in electrical engineering from the University of Florida and resides in Gulf Breeze, Florida, with his wife and five children. You can reach Jim via e-mail at jimh@maxpress.com.
WebSphere [R]Evolution IBM Bulk Order Form
A Rare Inside Look at IBM
WebSphere [R]Evolution
Edited by Jim Hoskins
Hard cover, 52 pages
ISBN 978-1-931644-76-1
October 2008
$7.39 each (100 copy min)
for first 10,000 copies only
Plus shipping & handling
Order Copies for Your Customers While Supplies Last!
IBM WebSphere is a powerful suite of middleware that is central to IBM’s success in the software industry… but this book is not about that.
WebSphere [R]Evolution is about the human story behind the development of WebSphere. It provides a rare inside look at the inner workings of IBM and the software industry that has never been shared before. It’s a story about courageous customers, dedicated business partners, the efforts of over 6,000 IBM developers, and new models of software development. It’s a story about the surprising decisions of IBM executives, marketing brilliance, and bold bets placed in a world of dynamic technology trends. But most importantly, it’s a story about the capacity of the human heart to innovate and achieve.
Come with us and relive the human roller coaster ride that resulted in one of the world’s most powerful and recognizable brands—WebSphere.
IBM employees can fill out the form below and click “Submit” to place bulk orders (100 copies or more) for WebSphere [R]Evolution until the supply of 10,000 copies is depleted. To order quantities less than 100 copies, go to the IBM Employee Bookstore one the IBM intranet.
ALL BULK ORDERS MUST BE IN BY: September 9, 2008 and will ship by September 22, 2008.
And if you have any questions, please call Maximum Press in the US at 850-934-0819 or email jimh@maxpress.com.
News 101 Internet Businesses
| E-Commerce Times [ http://www.ecommercetimes.com/ ] |
| eCompany Now [ http://www.ecompany.com/ ] |
| ebusinessforum.com [ http://www.ebusinessforum.com/ ] |
| TheStandard.com - Intelligence for the Internet Economy [ http://www.thestandard.com/ ] |
System x translation test
IBM WebSphere - 10 Years of Innovation (and Counting…)
Edited by Jim Hoskins
Manuscript Version 2.0
4/19/08
Table of Contents
Acknowledgments 3
Disclaimer 3
Trademarks 3
Welcome Letter 4
Before there was WebSphere – Laying the Foundation 5
The Early Days of the Internet 9
The Birth of WebSphere (1996 - 1998) 17
Internet Commerce (Net.Commerce 2000) 24
A Window to Your Business (Portal 2001) 26
Middleware Comes of Age (2002) 28
New Flexibility through SOA (2005) 34
An Eye Towards the Future 36
Acknowledgments
Many people gave assistance in preparation of this book. Some provided information concerning their area of expertise or involvement with shaping WebSphere and CICS. Others reviewed the manuscript and provided helpful comments. To all of those who assisted…THANK YOU!!
Disclaimer
While the author and publisher of this ebook have made reasonable efforts to ensure the accuracy and timeliness of the information contained herein, the author and publisher assume no liability with respect to loss or damage caused or alleged to be caused by reliance on any information contained herein and disclaim any and all warranties, expressed or implied, as to the accuracy or reliability of said information.
Trademarks
The words contained in this text which are believed to be trademarked, service marked, or otherwise to hold proprietary rights have been designated as such by use of initial capitalization. No attempt has been made to designate as trademarked or service marked any words or terms in which proprietary rights might exist. Inclusion, exclusion, or definition of a word or term is not intended to affect, or to express judgment upon, the validity or legal status of any proprietary right which may be claimed for a specific word or term.
Welcome Letter
(300 words)
(page 1 with exec photo and digital signature)
??
In this book we celebrate the 10th anniversary of the IBM WebSphere software family and reflect on how WebSphere enabled the transformation of business in the age of the Internet.
Let’s begin our celebration by stepping back in time to the days before IBM WebSphere - - indeed before the Internet itself - and reflect on what led up to this game-changing software family so important in today’s business world.
Before there was WebSphere – Laying the Foundation
<900 words>
Computer technology today affects the daily lives of people in every corner of the Earth. It is a “bicycle” for the collective human brain increasing the efficiency and amplifying human intelligence. Through its ability to organize, manipulate, and communicate information, computer technology has enabled vast advances in knowledge and repeatedly made the impractically complex seem trivial. And the impact of computer technology on the human experience continues to deepen at an accelerating pace.
Many computers today - whether within a small business or global organizations – leverage IBM WebSphere for seamless integration of their numerous application programs with the Internet to get the job done for their customers, their citizens, their business partners, and their employees day in and day out.
In the late 1960’s there was a growing need particularly from the utilities industry to implement systems that could be “online” and process data in real time from terminals connected to the computers. That is, they wanted to perform online “transactions.” So an IBM team in Des Plaines, Illinios began work on software to meet this need. The result of this effort was released on April 29, 1968 as the free “Public Utility Customer Information Control System.” Occupying a barely believable 15KB of main storage, this was the first of a new class of software known as “transaction servers.”
It is the job of a transaction server to ensure that all parts of a muti-part transaction (e.g. Taking money out of one person’s bank account and then depositing it into another account to pay a bill) are accomplished successfully. This transaction server concept is the seed from which WebSphere would later grow.
The very next year, IBM moved to “unbundle” its software which up until that time was included with mainframe computers at no additional charge. At the same time, it became clear that companies in businesses other than the utilities industry were wanting and using this software. So on July 8, 1969 IBM released the first software product to be priced and licensed separately from the mainframe hardware – the “Customer Information Control System” (CICS today pronounced “C” “I” “C” “S” or sometimes “kicks”). This was the same week the supersonic jet Concord made it’s first commercial flight and two weeks before Neil Armstrong first stepped onto the Moon.
From this point, the story of CICS becomes an object lesson in evergreen success. By smoothly adapting to important changes in technology, CICS has stayed ahead of its customers’ needs. So when a customer was ready to adopt new technology, they find that CICS was there ready to support them.
For example, during the 1970s IBM 3270 display terminal made its appearance. VTAM and SNA were announced. The virtual storage concept was introduced. CICS rapidly moved to exploit all these developments. In 1974, responsibility for CICS was transferred to the IBM Hursley Laboratory in the UK were innovation accelerated.
During the 1980s, RDO (Resource Definition Online) was added allowing continuous availability and CICS/MVS was introduced including support for XRF (Extended Recovery Facility) which significantly increased availability. By the end of the decade, the CICS had reached 18,000 licenses.
The 1990s saw many CICS developments as well including the release of CICS/ESA V3, realizing the restructure that had been in progress through the previous decade. Distributed transaction processing was extended with CICS/6000 (a code base that would directly contribute to WebSphere Application Server before long). By now, a large proportion of the world’s business was running on CICS.
The turn of the millennium ushered in CICS Transaction Server for z/OS V2 bringing CICS into the 21st. century. A major new theme was support for Enterprise JavaBeans (EJBs), which was developed through successive releases. CICS also moved to support another modern technology in the SOAP interface, meeting a strong customer need for XML-enablement.
IBM has always invested heavily in CICS, and the result is its evolution into a transaction server that is perfectly integrated into the networked world. But the story of CICS is not just about implementing technology. This story of CICS also includes an enthusiastic community of users who chose to partner with IBM by applying CICS to meet ever-changing real-world needs. Without that partnership and the knowledge it gave back to IBM, CICS would be a distant memory.
Today, with upwards of 300 billion transactions flow through CICS systems each day, it is almost certainly responsible for transacting more business across the world than any other piece of software. It is used by almost all major banks, financial organizations, businesses and many government departments, and the world economy would come to a shuddering halt if it was suddenly disabled.
“CICS is probably the most successful piece of software of all time . . . Millions of users unknowingly activate CICS every day, and if it were to disappear the world economy would grind to a halt.”
- Phil Manchester, Personal Computer Magazine, March 1994
Public Utiltiy Customer Information System released – April 1968
CICS Program Product released – July 1969
Neil Armstrong Steps onto the Moon – July 1969
CICS transferred to IBM Hursely Lab – 1974
CICS reaches 18,000 licenses – 1989
CICS runs large portion of world’s business- 1999
CICS runs upwards of 300 billion transactions daily - 2008
Need a customer reference for CICS??
* CICS History
* Meet original CICS Product Manager Ian Harvey
The Rise of the Internet in Business
<900 words>
Though the integration of the Internet into our daily lives is a relatively new phenomenon, it is already difficult to remember life without it. Today we can, send messages around the world, research any topic, shop for shoes, pay our bills, and view high-resolution satellite imagery of Mount Kilimanjaro all while in our pajamas. We can explore virtual worlds, attend online meetings, see through the eyes of the Hubble telescope, read publications from around the world, watch activities inside International Space Station, download music, movies, TV shows, recipes, lectures from top universities, and the list goes on. There are ?? Internet users today and the growth is still ??.
Behind the many products and services available on the Internet are countless businesses large and small. That’s why today, Internet technology is involved with most every product and service IBM offers.
The rapid rise of Internet use along with a very successful Netscape IPO in August of 1995 convinced IBM that something important was in the making and it was time for action. So then IBM CEO Lou Gerstner commissioned a task force to look at how best IBM should proceed. The recommendation – IBM should form and Internet Division to act as an experimental technology sandbox. So the Monday after Thanksgiving that year, Lou summoned Irving Wladawsky-Berger, then General Manager of the UNIX-based RS/6000 Division, to his office and asked him to lead the new division. When Irving asked, “What does an Internet Division Do?” Lou’s answer was “… it’s your job to figure that out.” And so the Internet Division was born.
In 1996 shipping companies like Federal Express and UPS were already adding Web interfaces to their existing enterprise applications so that customers could track their packages via a Web browser without having to make a phone call. And hotels were allowing their customers book rooms over the Internet. So it was becoming clear that there was real business value in adding a Web interface to existing, transaction oriented enterprise applications and data bases. But IBM didn’t have any software to help customers do that. At the same time, IBM was preparing to supply all the technology to run the 1996 summer Olympic games in Atlanta. So the Internet Division decided to develop some experimental Web interface software for the transactional applications that would be used at the Olympics. The idea was to create an Web site that – for the first time – would let people get real-time results from the Olympic games over the Web. While this seems like a simple thing today, back in 1996 this was a big deal because no one had ever done that before. And since no one knew how many people would actually use the Olympic Web site, scalability was an important issue.
When the Atlanta Olympic games began, the Web site experiment was ready to roll and it worked perfectly. In fact, when some of the other more traditional IBM systems in use for the Olympics experience problems in the opening days, everyone turned to the Internet Division’s experimental Web site for results and fortunately it continued to work perfectly. And since the Olympic Web had suddenly grown more important, the design team in Southbury Connecticut stood watch sleeping in their offices for almost two weeks to make sure things kept running smoothly. When Irving would visit the team, all he could do was go the the local “Stu Leonard’s” grocery store and bring them food. According to Irving, “The last thing my team wanted me to do was write any code… but they welcomed the food.”
By the time the games had concluded, the Olympic Web site experiment had clearly demonstrated the value of a highly scalable Web site. We are experiencing a confluence of transaction processing, distributed computing, and the World Wide Web. And as more businesses were attracting more and more people to their Web site front ends to their traditional enterprise transaction processing applications, it became increasing clear that IBM had to do something more than just experimental software.
“IBM will position mainframes as super servers by the mid 1990s.”
Daniel Burris (1992)
Forecaster/futurist
source
“By the year 2005, [we] will spend more hours on the Internet (or whatever it’s called) than watching network television.”
Nicholas Negroponte (1995)
Co-founder of MIT’s Media Lab
source
“The last thing my team wanted me to do was write any code… but they welcomed the food.”
Irving Wladawsky-Berger, General Manager, IBM Internet Division
The Birth of WebSphere
Today, WebSphere is the centerpiece for businesses building Internet business infrastructures and Service Oriented Architectures. Today there are over 100,000 WebSphere customers.
But it wasn’t always like this…
By the end of 1996, several things had come together. First, there was a confluence of technology trends: transaction processing, distributed computing, and the explosive growth of the World Wide Web. The Internet Division’s was just coming off of a very successful Olympic Web site experiment built on Web Object Manager and was starting to work with Steve Mills, ?? of the IBM Software Division, to go beyond the experimental stage. And since 1994, the IBM Software Division, under the leadership of IBM development executive Robert LeBlanc had been working with IBM Research and experimenting with an object oriented programming project inherited from the IBM PC division for distributed computing environments known as SOM Objects.
Then one day Robert LeBlanc and Don Ferguson from IBM Research visited a small mid-western insurance companion who was participating in a “first of a kind” pilot project with IBM Research. They discussed what the future application platform would look like. At the time, customers were building Web application on HTTP servers with ad hoc services that they were creating. The group discussed the need to put the services needed by most every Web application into an application platform that would allow clients to build applications and inherent all of the services that were typically needed by every Web application.
“The first implementation of this concept was built on top of C++ and CORBA services and we called it Component Broker,” explains Robert. “After working with this and some other clients, we quickly decided we were probably on the wrong technology and we decided to move it over to Java. Java was becoming very popular and the Internet had just started to absolutely explode.”
At the time there were only six or seven people that formed the core of the team. Robert recalls the team’s epiphany, “Wow… you know what… we think can build this application server that makes it easier for client to build applications that use the Web as a transport… to do online commerce and provide the next generation of capabilities.”
From there, the vision caught fire within IBM and the team began the culturally and technically difficult tasks of leveraging and combining the disparate code bases resulting from several independent efforts including Component Broker, WOM, Servlet Express, distributed transaction servers (CICS/6000 and Transarc’s Encina), network dispatchers, servlet engines, connector technologies, and other individual pieces of technology. “We had people in Hursley, Rochester, Toronto, Austin and other labs around the world working on it and it wasn’t even an official project… people just had the passion because we saw this next generation of computing that could be a game changer.” Eventually, the project was formalized under the code name “Hurricane.”
==== Figure ?? ==========
Component Broker (J2EE/EJB container) ——————
|
WOM —-> Servlet Express (Web container function) —|——-> WAS (J2EE app server)
|
Distributed CICS/Encina ————————————–
Right from the very beginning, WebSphere was really driven and defined by customers. Every senior. engineer on WebSphere would spend days upon days out at the customer site really understanding how they used the product.
IBM felt it was critically important to adhere to open standards in the new Web application server category to avoid fragmentation, encourage adoption, and set the stage for explosive growth in the face of competing approaches in the marketplace at that time. So Steve Mills decided to ship it with the very popular Apache HTTP server rather than IBM’s own technically solid but less popular HTTP server. This heralding a new direction for IBM Software Group – a direction focused on leveraging standards and open source software. IBM joined the Apache organization and contributed technology for it’s own HTTP server to the Apache project. This was the first of many such actions IBM would subsequently take to support and participate in other open source initiatives.
Just before the announcement of WebSphere, IBM knew it would have to play catch up in the emerging Web business market. While IBM was as strong as ever with it’s traditional enterprise customer base, IBM was not known as a company that could help customers bring their business to the Web. So Steve Mills tapped Sandy Carter, then working as ??, and at a dinner one night and asked her to help with the marketing of WebSphere. Sandy’s answer, “What’s WebSphere?” Steve explained it was a new web application server soon to be announced. Sandy agreed and began working with Robert LeBlanc.
======= Sidebar =======
The WebSphere Geek Spas
To help increase awareness of WebSphere among the top Web application development firms, IBM used novel approaches such as the Geek Spa concept. In places such as the Manhattan, San Francisco, and London, the IBM Web Systems Integrator program would recruit such firms by inviting them to attend Geek Spas where they would be pampered with massages in addition to WebSphere demonstrates… a strategy that worked quite well.
====================
It was decided that IBM would announce this new Web application server at an upcoming IBM Technical Interchange Conference in Orlando, Florida. But what about the product name? The first choice was “WebSphere” but that name was owned by a small Web integration company based in Carlsbad California. So working anonymously through lawyers, IBM approached the company about buying the name. Negotiations went back and forth right down to the last minute. IBM had offered about $40,000 US for the name WebSphere… but there was still no deal. As it turns out, the owners of the California-based company were surfers. So IBM offered to throw in an all expenses paid trip to Hawaii for the owners… and that closed the deal. IBM concluded the deal on a Friday night and announced WebSphere Application Server and WebSphere Studio on the following Monday, May ??, 1998.
The marketing team executed a high-profile launch of WebSphere. In fact, this was the first IBM software program to execute a simultaneous worldwide launch. But when WebSphere was first launched it was a bit behind the competition in the Web application server arena. As Robert LeBlanc puts it, “We didn’t get it right the first time. We probably rewrote WebSphere three times before we finally got it right but we did it with the customers. It was really a good example of listening to the customers and driving the product in the direction of value for the customer. We had the vision and customers told us how they wanted to do in my business and how they wanted to build applications and they affected our tooling.”
So IBM played the role of the underdog for awhile and they played it well - even making a video depicting WebSphere as a go kart racing (and winning) against Indi 500 cars. IBM also raised the bar by elevating the discussion from WebSphere as an application server to WebSphere they key component in a broader e-business infrastructure. An infrastructure that could support enterprise class ebusiness… not just a Web site.
Soon, with well-executed marketing programs including innovations such as “geek spas” (see inset) combined with the efforts of the software development team, WebSphere was able to catch and then pass the competition.
“WebSphere is at the confluence of three major trends… transaction processing, distributed computing, and the World Wide Web.”
Albert Spector, then CEO of the IBM subsidiary Transarc
“Customers really pushed us… they pushed us with scenarios where they were using WebSphere in ways we had never seen before… what a whirlwind that was.”
- Craig Hayman, Vice President of Development for the WebSphere portfolio
“At the second Apache conference, there was a guy that had shaved into the hair on the back of his head the message “WebSphere is cool.”
Tom Inman, IBM Information on Demand ….??
“IBM is known classically for its role in transaction processing… but we were really nothing on the Web. But when we did the Olympics… people started noticing us… as a Web company.”
Jerry Cuomo, IBM WebSphhere CTO, Fellow, and Vice President
“The ‘Web” in WebSphere was really formed with the help of IBM Research, the Internet Division, and early adopter companies like eBay…”
Jerry Cuomo, IBM WebSphhere CTO, Fellow, and Vice President
“I’ve never worked in a start-up .com company but that’s what this IBM team felt like. It was the best time of my life.”
Dr. Don Ferguson, original chief architect of WebSphere
“Java was becoming very popular and the Internet had just started to absolutly explode.”
- Robert LeBlanc, IBM General Manager of Global Consulting Services and SOA
“I’ve never seen anything like this team in my life. Hundreds of people worked 24/7 on WebSphere. The fate of the IBM Corporation is in our hands. If WebSphere dosen’t succedd IBM will not succeed.”
- Dr. Don Ferguson, original chief architect of WebSphere
”It was a lot of fun back then and a fantastic time in my life, I attribute much of the sucess of WebSphers to the fantastic leadership of Steve Mills, Lou Gerstner, John Swainson, and Alfred Spector”
- IBM Sales Rep in 1995, Jill Brennan
Internet Commerce
Today the Internet is a thriving worldwide marketplace. It has opened a whole new world of ways for businesses to serve customers, streamline supply chains, and partner with other businesses. WebSphere is the bedrock foundation for the Internet commerce systems for many businesses…. market share…etc.??
While WebSphere Application Server was underway inside the IBM Software Division, the Internet Division was still hard at work talking to customers to see what IBM should do next in the e-business arena. Outdoors catalog company L. L. Bean was one of those customers.
Based in Freeport, Main, L. L. Bean had been in business for 84 years. They launched a Web site in 1995 to provide outdoor enthusiasts with a wealth of valuable information. You could get all the information you need to research and plan trips to state and national parks, plan cross country skiing trips, and learn about wilderness first aid. You could also communicate with customer service… but you couldn’t place an order online. For that you had to make a phone call.
Now L. L. Bean wanted to add the ability to take orders from their customers over their Web site. As it turned out, IBM had some experimental software called Net.Commerce which the Internet Division had just used as part of their 1996 Atlanta Olympic experiment to power the Olympic Ticket Server. At this time, the Olympic Ticket Server was the largest commercial Web site on the Internet so IBM had gained valuable experience and was ready to help L. L. Bean.
So by the end of 1996, L. L. Bean had launched the online ordering capability for their Web site and become the first catalog retailer to create its electronic catalog on an IBM Net.Commerce system. The lbean.com Web site quickly became one of the top-rated e-commerce sites in the industry. Their site has won numerous awards and accolades over the years, such as Best Catalog Website, Internet Retailer’s Best of the Web, Forrester’s Best of Web Design, Web Marketing Association Standard of Excellence and more. Today, the web is its biggest single sales channel.
Once again, the success of the Net.Commerce project with LL Bean prompted Irving Irving Wladawsky-Berger meet with Steve Mills in order to move Net.Commerce past the experimental software stage. So the IBM Software Division and Robert LeBlanc’s team once again went to work.
“In the early days, WebSphere was not a brand. It was actually a product name for the application server. We took the Net.Commerce product that had been written on C++ and moved it over to WebSphere and all of a sudden WebSphere became a whole set of capabilities that sat on top of the application server,” explains Robert. “Then we started to see other capabilities and other ways to use the technology and decided that WebSphere is more than just an application server.”
In the late 90s, IBM decided that WebSphere had to become a brand so they could build an integrated family of software that would provide a complete foundation for enterprise level e-business. A foundation that would allow clients to quickly build applications and add value to their business. So in 2000, Net.Commerce joined the WebSphere family as WebSphere Commerce Suite.
“… we did ‘fast, furious, and flexible’ advertising around WebSphere Commerce to get the brand in front of people… and we were very successful in making WebSphere the ebusiness brand of choice through WebSphere Commerce.”
Sandy Carter, IBM Vice President of WebSphere and SOA
“In presenting secure on-line ordering, we seek to offer customers a convenient way to shop, and to assure them they will receive the same friendly and knowledgeable service they have come to expect from our catalog customer service representatives and the sales staff at our retail store.”
- Chris McCormick, L.L. Bean’s senior vice president, advertising and direct marketing (1996)
* History of Internet Commerce on IBM.com
* L. L. Bean Web site
WebSphere Comes of Age
Today’s businesses are able to build a sophisticated new generation of Web-enabled applications fully integrated with workhorse legacy systems on top of the enterprise-class infrastructure provided by WebSphere. What started out as a humble application server has blossomed. WebSphere is now a complete set of products that together form a rock-solid and rich foundation providing scalable and secure Internet commerce, customizable portals, flexible messaging, nimble integration of disparate applications, and the cornerstone of a robust and flexible SOA architecture.
But it wasn’t always like this…
By the year 2000, WebSphere was just starting to gain some traction. Market share for WebSphere Application Server had reached 22%. The WebSphere Commerce Suite had been added and WebSphere had become a brand not just a product. But that is far from the end of the story – WebSphere was about to expand.
Next…
====== Sidebar ========
The ebay Story
??
====================
As the number of WebSphere users began to grow, so did interest in a WebSphere user group. So in March of 2001, IBM helped form the WebSphere User Group which was launched in March of 2001 in Las Vegas. They began to hold meetings and built the WebSphere User Group Community Web site. By 2003, there would be over 5,000 members.
As it turned out, there was another technology thread that had been on a convergent path with WebSphere for quite some time – a thread that started with the trend towards client/server computing that emerged years earlier in the 1980’s. In contrast to centralized computing environment where users interacted with mainframe computers located in a central data center, client/server computing enabled departments or individual users to select, install, and use their own computer systems to do their jobs. To the departments and individual users, this was a good thing because they could now address their own needs with local computing solutions without having to wait for an overworked IT department to solve their problems.
But this departmental autonomy came at a cost. Soon a diverse set of platforms, applications and skills started to proliferate. Information became spread across disparate servers, application programs, and data formats. That is, “islands of information” began to form. If a business was involved with mergers and acquisitions, still more islands of information would appear. This unstructured fragmentation eventually led to problems in customer service, data integrity, business process efficiency, and information consolidation thus hampering operations and effective decision making at all levels of the business.
As Steve Mills explains, “Prior to this idea of message oriented Middleware everybody was just moving things on a file basis or attempting to create their own protocol structures for transporting bits of information across the wire. MQ came in, provided the standard set of interface structures to do that common protocol, common interfaces on either end, guaranteed once and only once delivery login and recovery, a lot of important basic services. MQSeries was moved under the IBM WebSphere brand in June of 2001 under the name WebSphere MQ and today provides the asynchronous transaction processing services that are needed in so many situations.
WebSphere MQ was soon augmented by WebSphere Message Broker. This software component was designed to sit between end points (applications and data sources) and mediate. This simplified things because now each end point could communicate with one destination - WebSphere Message Broker – rather than all of the endpoints. Message Broker would inspect each message in flight and route it to one or more destinations. Decisions as to where to route the information to and how to format it were now the responsibility of the broker.
Ever since the launch of WebSphere in 1998, the IBM team involved had been working hard to gain the attention of the industry and customers in the Web arena… not an easy thing to do. Then as Robert LeBlanc puts it, “I finally figured out that we had really made it when I was at a Gartner conference in Orlando in about 2002. Microsoft CEO Steve Ballmer was speaking on stage. They asked Steve, ‘What are the top three things that keep you up at night.’ His answers were security, Linux, and… WebSphere. A CIO sitting next to me asked asked me, ‘What is WebSphere?’ I explained it to him and he said, “Wow that sounds pretty cool… I’ll have to go investigate that.”
“I can’t think of any other thing that we have done in our software business that has had such a huge impact on an industry.”
- Robert LeBlanc, General Manager of IBM Global Consulting Services and SOA
“When WebSphere was selected by eBay in 2001, it was a quintessential Silicon Valley win for WebSphere… and a turning point in it’s adoption businesses who were not the traditional IBM customer at the time.”
- Jill Brennan, an early member of the IBM WebSphere sales team
“I remember back in 1998 when all the WebSphere specialists could all fit in one car… I knew WebSphere had made it when - two years later - I went to speak to the IBM WebSphere services team in Las Vegas and there were 800 people in the room.”
- Don Ferguson, the original chief architect for WebSphere
“WebSphere started out as an application server… and we have been able to build on that foundation…. Commerce Server, Portal Server, and now Process Server.”
- Jerry Cuomo, IBM WebSphhere CTO, Fellow, and Vice President
“I think it’s really significant that we are also celebrating the 15th anniversary of WebSphere MQ… It fundamentally changed messaging for the industry… and it’s had a profound effect on our business and on our customers as well.”
Tom Rosamilia, General Manager, IBM Application and Integration Middleware
WebSphere Application Server was the first product to ever be offered with the name “Express” after it.
- Shawn Jones, IBM WebSphere Marketing Director
“Technology by itself is not interesting… it doesn’t pay the bills… it doesn’t actually do anything to move the value proposition forward… I hope we always retain that relationship back to business value.”
- Rob High, Chief Architect, IBM Distinguished Engineer and SOA Foundation Chief Architect
“Customers said these development tools helped make WebSphere successful.”
- Tom Inman, ??
“…we acquired many products… we’ve developed many products… but our strength is really the integrated WebSphere platform and breadth of the technology we can bring… this really helps our customers with their deployments.”
- Tom Rosamilia
MQ Customer references
MQ Customer videos
WebSphere Message Broker v6 presentation
=============== Above this line is now on Google Docs =================
New Flexibility through SOA
Today, businesses are rethinking their enterprise architectures and turning towards the Service Oriented Architecture (SOA) model. With SOA, enterprise application programs are woven together from a growing set of “services.” These service may be those developed internally or increasingly they are services developed by other businesses and offered in the emerging marketplaces for SOA services… the ultimate mashup.
In many businesses, IBM WebSphere is the foundation for SOA. The WebSphere portfolio includes components such as Process Server, MQ, and ESB, and others which together provide the enterprise-class function needed for successful SOA implementations.
But is wasn’t always like this…
Until recently, the application programs used by businesses were often monolithic and self contained - designed and built around the specific business requirements of the day. So later, when a business professional would recognize a new business opportunity, the time and cost to modify application programs as needed to pursue the idea… would kill it. Over the years, countless opportunities have been lost like this due to an inflexible IT architectures.
By ??, an new architectural style known as the service oriented architecture (SOA) had emerged. SOA promised to drastically improved the productivity of software development teams. But even more importantly, SOA affords greater flexibility so that a business can easily change both internal and customer-facing business processes in response to a changing marketplace.
IBM WebSphere was in the right place at the right time. As Craig Hayman, IBM Vice President for Development of the WebSphere Portfolio, recalls, “An interesting turning point in SOA and WebSphere came at an Inner Circle events in Cancun in
The WebSphere development team went to work and their efforts combined with various acquisitions during the 2000’s helped WebSphere get ready for SOA. In November of 2005, Websphere Enterprise Service Bus (ESB) was announced. EBS provided Web services connectivity, standards-based connectivity, and an application integration solution complete with adapters for hundreds of third-party application programs.
In ??, WebSphere Process Server was added to the SOA line up. Process Server provided a single integrated server for SOA process execution. It was built on top of Websphere Application Server and worked with ESB. Process Server was able to manage both automated processes and processes performed manually by humans. It provided business managers with a fast, automated, and dynamic way to change the workflow of a business process thus achieving business flexibility.
These are just some examples of how IBM software developers put their collective mind towards helping customers succeed with SOA using WebSphere. Now it was time to spread the WebSphere/SOA message so Sandy Carter, Director of Marketing for SOA, went to work. As Sandy explains, “…in 2005 we connected WebSphere to SOA. That has really catapulted the brand which then became the first IBM brand to ever out pace Microsoft in unaided awareness…” Sandy even published a book entitled, “??” to help get the word out… SOA offered real business benefits and WebSphere was ready to deliver on the SOA promise.
Today WebSphere leads the software industry in message-oriented middleware and stands as the Universal Messaging Backbone foundation for many customers adopting SOA principles.
“…but the next wave… the next generation… will all be around the business side… not just SOA but business solutions that are powered by SOA.”
Sandy Carter, IBM Vice President of WebSphere and SOA
“We fundamentally built SOA capability into WebSphere to the point where WebSphere is the brand for SOA.”
- Robert LeBlanc, IBM General Manager of Global Consulting Services and SOA
An Eye Towards the Future
WebSphere’s future strategy is to continue building on our SOA platform to enabling true business flexibility
Virtualization
How will WebSphere go Green?
Many of the IBM customers who started with WebSphere Application Server have since expanded into MQ Series, WebSphere Portal, process server, Rational, Tivoli for security, Information Management, and other IBM software.
=========
Irving
WebSphere team is already looking at how to integrate support for social networks and virtual worlds
Also, looking at using WebSphere for cloud computing - scalability measured in hundreds of thousands of nodes maybe millions of nodes and maybe support billions of people/mobile devices and 100s of billions maybe trillions of sensors like RFID tags that you want to keep track of in real time.
Green computing
Keep track of what data center is doing and somebody has to be the application manager and monitor which applications are getting hot – maybe literally. WebSphere definitely has a big role in keeping track of whats going on at the application level.
Websphere XD is WebSphere Extended Deployment.. WebSphere Extended Deployment delivers enhanced Qualities of Service with features for optimizing IT resources. It is a suite of 3 powerful application infrastructure products that can be bought separately or as a package: WebSphere Virtual Enterprise, WebSphere eXtreme Scale, Compute Grid.
I can’t find the original announcement. But, here is the current (sorry, I know that’s not what you want - smile - I’ll keep looking)
http://www-306.ibm.com/software/webservers/appserv/extend/
WOM -> Nagano -> Network Dispatcher -> WebSphere XD
In the future , WebSphere will continue to be associated with SOA but the next wave will also be associated with the business side. What is a business user going to do … what do they care about - consumability, simplicity. Business solutions that are powered by SOA.
“As we head into the future, virtualization is going to play a huge role and WebSphere is going to lead the way… I just can’t wait for the next 10 years.”
Jerry Cuomo, IBM WebSphhere CTO, Fellow, and Vice President
Just as products like CICS and IMS now 40 years plus old continue to be an integral part of the customer environment… so will our portable middleware infrastructure be an integral part of their environments 10 years from today.”
Steve Mills, ??
“If there is any one thing that we will look back and compare 10 years from now it is that there will be a lot more automation in the infrastructure.”
- Steve Mills, IBM ??
“Historians will write that WebSphere was a fundamental game-changer… but game changers will continue to come along so WebSphere has to continue to evolve as technology evolves.”
- Robert LeBlanc, IBM General Manager of Global Consulting Services and SOA
“The amount of innovation that we have on the truck that will be rolling out in the next few years will just blow your mind… If you think you’ve seen what an application server can do… I’ll tell ya… then hold on to your hat… we’re going to knock your socks off with what’s coming.”
- Craig Hayman, Vice President of Development for the WebSphere portfolio
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101 Ways to Promote Your Web Site, Seventh Edition
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101 Ways to Promote
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Susan Sweeney
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392 pages
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ISBN 978-1-931644-65-5
eBook edition (PDF)
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July 2008
Companion Web site
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Getting targeted traffic to your Web site will result in dramatically increased revenue if your site is effective, interactive, and well promoted. But how can you get more targeted traffic to your Web site? In 101 Ways to Promote Your Web Site, internationally recognized Internet marketing expert Susan Sweeney tells you how with proven tips, tools and promotional techniques.
In this freshly updated Seventh Edition, Susan Sweeney helps you get on top of the latest Web 2.0 trends and techniques such as RSS, blogs, podcasting, consumer generated media, and mobile marketing. This book (along with the “members only” companion Web site) gives you practical tips, tools, techniques, and step-by-step strategies to help you increase your conversions and make more money online. Entrepreneurs, corporate marketing managers, small business owners, consultants, Webmasters, individuals, new media professionals, and Web site designers will all find this book invaluable for developing their online strategies.
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Susan Sweeney, CA, CSP, HoF is an internationally recognized Internet marketing expert, consultant, and speaker. She is the author of eight Internet marketing books including 3G Marketing on the Internet and The e-business Formula for Success. Susan is the founder and owner of eLearningU.com, an online learning portal that offers courses on every subject imaginable related to business. She developed the popular two-day Internet Marketing Boot Camp in addition to webinars, seminars on CD, Internet marketing training programs, and e-books related to Internet marketing. Besides being a well-known author, Susan is a CA (Chartered Accountant) and a CSP (Certified Speaking Professional) and has been inducted into the Canadian Speaking Hall of Fame (HoF). She is a frequent speaker on Internet marketing at many conferences, corporate seminars, workshops, and events. Susan lives in Waverley, Nova Scotia, and Ft. Myers, Florida.
Resources - 101 Ways to Promote Your Tourism Web Site
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101 Ways to Promote Your Tourism Business, Second Edition
101 Ways to Promote
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Filled with Proven Internet Marketing Tips, Tools, and Techniques to Get Visitors to Your Site and Your Destination
The number of people turning to the Internet for vacation and travel planning has increased dramatically and the trend is only accelerating. Getting Internet users to visit your Web site will result in dramatically increased revenue if your Web site is effective, interactive, and well promoted.
In 101 Ways to Promote Your Tourism Business Web Site, internationally recognized tourism Internet marketing expert Susan Sweeney provides proven promotion techniques that help you increase traffic to your Web site and then convert curious visitors into paying customers… again and again. This book (along with the “members only” companion Web site) gives you practical tips, tools, techniques, resources, and step-by-step strategies to help you increase your bookings and make more money. Hotels, motels, country inns, bed & breakfasts, theme parks, adventure tours, campgrounds, tour operators, fishing camps, guides, outfitters, destination marketing organizations, or anyone involved in tourism will find this combination book/companion Web site invaluable.
Each book comes with a password providing access to the companion Web site which keeps you up to date with the latest changes in the fast-paced world of online tourism marketing.
“Absolutely fabulous! Susan is the very best resource for tourism Internet marketing.”
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www.ambassatours.com
Susan Sweeney, CA, CSP, HoF is an internationally recognized tourism Internet marketing expert, consultant and speaker. She is the author of eight Internet marketing books including 101 Ways to Promote Your Web Site, 3G Marketing on the Internet, and The e-Business Formula for Success. Susan developed the popular two-day Tourism Internet Marketing Bootcamp in addition to webinars and e-books on the topic. She is a CA (Chartered Accountant) and a CSP (Certified Speaking Professional) and has been inducted into the Canadian Speaking Hall of Fame (HoF). She is a frequent speaker on Internet marketing at many conferences, corporate seminars, workshops, and events. Susan lives in Waverley, Nova Scotia and Ft. Myers, FL.
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101 Ways to Promote Your Real Estate Web Site
101 Ways to
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ISBN 978-1-931644-63-1
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An increasing number of real estate buyers and sellers are making the Web their first destination. So now is the time to stake your claim in the Internet land rush with an effective and well-promoted Web site. Getting potential customers to visit your Web site rather than those of your competitors can mean thousands of additional commission dollars in your pocket every month.
In 101 Ways to Promote Your Real Estate Web Site, widely recognized expert Susan Sweeney provides proven promotion techniques that help you draw buyers and sellers to your real estate Web site. If you deal in either residential or commercial real estate as an agent, broker, or firm, this book (and it’s companion Web site) is exactly what you need. Bottom line, it will help you draw more buyers and sellers to your Web site and increase your earnings.
Each books comes with a password providing access to the companion Web site which keeps you up to date with the latest changes in the fast-paced online real estate world.
Susan Sweeney, CA, CSP, Hof is a partner in VERB Interactive and a renowned industry expert and consultant on Internet marketing topics. She is the author of other leading books including 101 Ways to Promote Your Web Site, 3G Marketing on the Internet and the e-business Formula for Success. She has also developed the Internet Marketing Bootcamp, webinars, and e-books related to Real Estate Internet marketing. Besides being a well-known author, Susan is a CA-Chartered Accountant and a CSP-Certified Speaking Professional. She is a frequent speaker on Internet marketing at many conferences, corporate seminars, workshops and events. Susan lives in Waverley, Nova Scotia and Ft. Myers, Florida.
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